Have you ever called a customer service number and had that 10-minute conversation with the computer-automated voice? She asks you to input numbers (followed by the “pound” sign, which you always mix up with the “star” key). She also asks you to clearly answer her questions with your audible voice.
Have you ever kept hitting numbers (especially “zero”) in hopes that you would be brought to a real human, but to no avail?
Have you ever shouted at the automated voice, hoping your emotions would be conveyed to the computer?
Have you ever labored through the prompts and data-input, only to get cut off after waiting on hold for 15 minutes? Or worse, get cycled back to the very beginning of the prompts?
Here is your answer, my friend: It is a website called www.gethuman.com
This website lists the customer service phone numbers for tons of major companies – and then it gives instructions on what numbers to press and what prompts to follow in order to talk to a REAL HUMAN.
I just used it for contacting amazon.com, whose website is very hard to navigate in search of a customer service phone number. I got a human and got my problem solved.
Enjoy.
2 responses to “Talking to Humans in Customer Service”
How did you know I still mix up the pound sign and the star?
; )
it’s one of those secret problems that every human struggles with – we just never share it with one another